At Sprilio Tech LLP, we strive to provide high-quality website services to our valued customers. This Refund and Cancellation Policy outlines the terms and conditions governing refunds and cancellations for our website services. By engaging with our services, you agree to comply with this policy.
Refund Policy
1. Eligibility:
We offer refunds only for specific website services as outlined below. Other services may have separate refund policies, and in such cases, the relevant policy will be provided during the service agreement.2. Refundable Services:
Web Design Services: We offer a 100% refund of the design fee if you cancel your web design project before we begin the design process.
Web Hosting Services: If you choose to cancel your web hosting subscription within 30 days of purchase, you are eligible for a full refund of the hosting fee. After the initial 30 days, no refunds will be provided for web hosting services.
Domain Name Registration: Domain name registration fees are non-refundable once the domain is registered.
3. Non-Refundable Services:
The following services are non-refundable:Web Development Services: Once development work has commenced, no refunds will be provided for web development services.
Maintenance and Support Services: Payments for ongoing website maintenance and support services are non-refundable.
Digital Products: Any digital products, such as templates or plugins, are non-refundable once purchased and delivered.
4. Refund Process:
To request a refund for eligible services, you must contact us in writing or via email within the specified refund period. We will review your request and, if eligible, process the refund within 15 of approval. The refund will be issued using the same payment method used for the original transaction.
Cancellation Policy
a. Cancellation of Services: You may cancel any ongoing website services with us at any time. However, specific cancellation terms may apply, depending on the service:
Web Hosting Services: You can cancel your web hosting subscription at any time by notifying us in writing or via email. The cancellation will be effective from the end of the current billing period.
Web Development Services: To cancel web development services, you must provide written notice within 30 days of the project's initiation. Depending on the progress made, a cancellation fee may apply.
b. Effect of Cancellation: Upon cancellation of any service, you understand and agree that any content, data, or website files associated with the service may be removed or deleted from our servers. It is your responsibility to backup and retain any necessary information before canceling.
Changes to the Policy:
We reserve the right to modify this Refund and Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
If you have any questions or concerns regarding our Refund and Cancellation Policy, please contact us at:
Sprilio Tech LLP
K-21/13 Dadul Chauk, Brahma Ghat
Varanasi, Pin-221001,
India
Phone: +91 7525955800
Email: admin@sprilio.com
By engaging with our website services, you acknowledge that you have read and understood this policy and agree to comply with its terms.